UX design manager, Chicago
I'm not looking for a place to do good work for a couple of years. I'm looking for a place to build something that lasts.
Alex Osterman, UX Design Manager. 12 years in UX, 6 years building design practices that make the whole company better, not just the design team.
I've built design practices from scratch at four companies. Each time, the job wasn't just to ship good product. It was to build the process, the team, and the cross-functional trust that lets good work happen consistently, long after any single project is done.
That's the work I'm looking for more of.
Selected work
Resonate
Cortex
Led UX from concept through general availability for an AI-driven audience intelligence platform that didn't exist when I arrived.
Outcome
7 to 104 weekly active accounts in the first week of GA
Convention Data Services
Xpress Leads
Rebuilt a failing mobile app for live convention environments, grew the design team from one to four, and shipped through a six-event live beta.
Outcome
43% to 90% excellent ratings across six live beta events
Spire Digital
Scaling a design practice
Helped scale a design practice from 3 to 20+ designers over six years, across a global team and through an acquisition.
Outcome
3 to 20+ designers over six years
Also
Resonate
Data Append
Removed friction from both the internal and external user journey for a DaaS product injecting data into PowerBI and Tableau.
Outcome
Delivered two tiers of fixes, immediate ones needing no engineering time and longer-term ones addressing root causes
Resonate
AI Prototype Pipeline
Built an AI-assisted system that produces fully clickable prototypes in the live engineering repo, compressing weeks of design work into days.
Outcome
Compressed a prototyping process that took weeks into a repeatable pipeline measured in days
If you're building something you want to last, I'd like to hear about it.